Frequently Asked Questions
Discover everything you need to know about our luxury fragrances and services.
Are your fragrances 100% authentic?
Yes, every fragrance sold on our platform is 100% authentic and sourced directly from the Roja Parfums atelier or authorized distributors to ensure the highest quality and concentration.
How should I store my perfume to maintain its quality?
To preserve the integrity of the precious oils, store your fragrance in a cool, dry place away from direct sunlight and extreme temperature fluctuations.
What is your return policy for opened fragrances?
Due to the nature of our products and hygiene standards, we can only accept returns on unopened and sealed items within 14 days of delivery. We recommend purchasing a discovery set before committing to a full-sized bottle.
Do you offer international shipping?
We provide worldwide shipping to most countries. Please note that shipping rates and delivery times vary by destination, and local customs duties may apply upon arrival.
Can I request a sample before purchasing a full bottle?
We offer a curated selection of discovery sets and individual 2ml samples for most of our collections, allowing you to experience the scent's evolution on your skin before making a full investment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select buy-now-pay-later options such as Klarna for a seamless luxury shopping experience.